An AI assistant for every PSP branch
Every PSP branch now has its own AI assistant. A customer scans a barcode in the branch and can ask, in plain language, what that branch has in stock, what is on offer, its hours, or for pharmacist guidance. The same assistant searches the full catalog by meaning and hands off to a live agent when a person is needed.
PSP is one of Georgia's largest pharmacy and consumer-goods retailers, with over 400 branches and a large online catalog.
Stock, prices, and offers differ from one branch to the next, and a customer standing in a store has no quick way to ask what that branch actually has. Search makes it harder still: keyword matching misses how people shop, because they describe a symptom, half-remember a brand, or type a vague need. PSP wanted customers to get straight answers about their own branch, and to find products just by describing them.
An AI assistant for each PSP branch. A customer scans a barcode in the branch, which opens the assistant for that exact location. They can then ask what that branch has in stock, what is on promotion, its hours and contact details, or get pharmacist guidance, with a handoff to a live agent when a person is needed. The same assistant also searches the full catalog by meaning, confirms each product is real and in stock before showing it, and lays out matches as a carousel in the chat. Customers can send a photo too, and the assistant decides whether it shows a product to find, something that needs medical advice, or a case for a person.
Each branch's assistant answers from that branch's own live data, so stock, prices, and offers match what is actually in front of the customer. Search works on meaning rather than exact words, so "something for a headache" returns the right products. Every result is checked against PSP's catalog before it is shown, and the data re-syncs every five minutes so it stays current.